Privacy Policy

Borderless Network (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and services (the “Service”).

This policy applies to all users of the Service. It does not apply to third-party websites or services that we link to — we are not responsible for the privacy practices of those third parties.

Information you provide

• Account information — your name, email address, and password when you register.
• Wallet information — payment references and transaction history associated with your wallet.
• Support communications — the content of any messages you send to our support team.
• Optional profile information — phone number, avatar, and preferences you choose to add.

Information collected automatically

• Usage data — pages visited, features used, IP address, browser type, and device information.
• Cookies and similar technologies — see the section below for details.

Service-generated information

We collect information necessary to operate the Service, such as order references, OTP delivery status, rental records, and message metadata. The content of OTP messages is stored only for as long as needed to display them in your dashboard.

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Process wallet funding, purchases, refunds, and other transactions;
• Authenticate you, secure your account, and prevent fraud or abuse;
• Send service-related notifications such as OTP arrivals, order updates, and security alerts;
• Respond to your support requests and provide customer service;
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information to third parties.

If you are in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, we process your personal information on the following legal bases:

• Contract — to provide the Service you have requested, including processing transactions.
• Legal obligation — to comply with applicable laws and regulations.
• Legitimate interests — to operate and improve the Service, prevent fraud, and ensure security, where these interests are not overridden by your rights.
• Consent — for optional communications and non-essential cookies, which you can withdraw at any time.

We use cookies and similar technologies to operate the Service, remember your preferences, and understand how you use the website. We do not use cookies for cross-site advertising.

Types of cookies we use

• Essential cookies — required for the Service to function (e.g. authentication, session management).
• Preference cookies — remember your settings such as theme and language.
• Analytics cookies — help us understand how visitors use the site so we can improve it.

You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning properly.

We may share your information with:

• Service providers — third parties that help us operate the Service, such as payment processors (Paystack, Flutterwave), our verification provider, and cloud infrastructure providers. These providers are bound by confidentiality obligations.
• Legal authorities — where required by law, court order, or to protect our rights, property, or safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality.

We do not sell your personal data to third parties for their independent marketing purposes.

We retain your personal information for as long as your account is active and for a reasonable period afterwards, as needed to:

• Comply with legal, accounting, and reporting requirements;
• Resolve disputes and enforce our agreements;
• Maintain transaction records for fraud prevention and audit purposes.

Order and transaction records are typically retained for up to seven (7) years. OTP message content is deleted shortly after the order expires or is completed.

We implement industry-standard technical and organisational measures to protect your personal information, including encryption in transit, secure storage, access controls, and regular security reviews.

Payment card data is handled exclusively by our PCI-compliant payment processors. We never store raw card details on our servers.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights over your personal information:

• Access — request a copy of the data we hold about you.
• Rectification — request correction of inaccurate data.
• Erasure — request deletion of your data, subject to legal retention obligations.
• Restriction — request that we limit processing of your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdrawal of consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@borderlessnetwork.com. We will respond within 30 days.

Your personal information may be transferred to and processed in countries other than your country of residence, including the United Kingdom, European Union, Nigeria, and the United States. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email or in-product notice. The “Last updated” date at the top of this page indicates when the policy was last revised.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: support@borderlessnetwork.com
• By post: 1 Globe Square, London EC1, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.